Privacy Policy

The Doo Crew (“we,” “us,” “our”) provides local pet services across Loudoun County, VA and nearby areas. This policy explains what we collect, how we use it, and your choices.

1) Scope

Applies to data collected via our website, quote/intake forms, customer portal, email/SMS, and during service visits.

2) What we collect

  • Contact info: name, service address, email, phone, gate/lock instructions you provide.

  • Pet/property details: number of pets, yard notes, service-related photos.

  • Billing data: payment method tokens and transactions from our payment processor (we don’t store full card numbers).

  • Communications: emails, texts, call notes.

  • Technical data: IP, device/browser, pages viewed, cookies/analytics events.

  • Marketing interactions: ad clicks, form submissions, promo usage.

3) How we use information

  • Provide services: scheduling, routing, access verification, service photos, billing.

  • Account & support: quotes, reminders, cancellations, credits tracking, customer service.

  • Business operations: training/quality, safety, fraud prevention, legal compliance.

  • Marketing (optional): offers and updates—you can opt out anytime.

  • Analytics: improve routes, website, and service quality.

4) Cookies & analytics

We use cookies and similar tech for login, preferences, performance, and advertising measurement. You can manage cookies in your browser settings.

5) SMS & email

By providing your phone/email, you consent to service messages (schedule, receipts). Marketing messages are optional—unsubscribe via the email link or reply STOP to SMS. Message/data rates may apply.

6) How we share information

We don’t sell your personal information. We share only with:

  • Service providers (scheduling/CRM, forms, automation, hosting, payments, accounting, email/SMS), bound to use data only for our instructions and to protect it.

  • Professional services (legal/insurance) as needed.

  • Safety/Legal when required by law or to protect customers, staff, or property.

7) Payments

Payments are processed by our payment partner. We receive limited details (e.g., last 4 digits, status, amount) and never store full card numbers on our servers.

8) Data retention

We keep information only as long as needed for service, accounting/tax, dispute resolution, and legal obligations—then delete or de-identify it.

9) Security

We use reasonable administrative, technical, and physical safeguards. No system is 100% secure; keep your credentials private and notify us of any suspected unauthorized access.

10) Your rights (Virginia)

Virginia residents may request to access, correct, delete, or receive a copy of personal data and may opt out of targeted advertising. We do not sell personal information. To submit a request, use the contact info below; we’ll verify your identity before acting.

11) Children’s privacy

Our services are intended for adults. We don’t knowingly collect personal information from children under 13.

12) Photos & testimonials

We take service photos for verification (e.g., gate re-lock, bag count). We won’t use identifiable home images or customer testimonials in marketing without your permission. You can revoke marketing consent at any time.

13) Changes to this policy

If we make material changes, we’ll update the effective date and notify active customers (e.g., email or portal notice). Continued use after notice means you accept the updated policy.

14) Contact us

The Doo Crew
Loudoun County, Virginia
Email: privacy@thedoocrew.com